Onsite Course
Mar 23, 2015 - Mar 26, 2015
150 South Street , Liverpool 12233 England
40 Students Enrolled
(0 Available)
Course Certificate
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PriceFree
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The Learning Alliance
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Program Description:
Front desk agents provide many guest services. Often a guest’s first impression of a property is the result of the front desk agent’s skills and abilities. Front desk agents work in the lobby or reception areas of hotels, motels, resorts and other accommodation facilities. The position is challenging and varied, and offers the opportunity to work flexible hours and meet many new people (as well as welcome regular customers to the establishment).

Employment Outlook:
Students are beginning career exploration earlier than ever before. The hospitality industry is one of dynamic growth potential, with over 200 industry careers available in a number of different disciplines. The travel and tourism industry directly employs more than 7.4 million individuals in the United States, and more than 221 million worldwide.
The American Hotel & Lodging Educational Institute has developed hospitality programs to introduce high school students to the opportunities available in the hospitality and tourism industry, with a focus on educating students on the career pathways and skills needed to build a long-term career.

Source: Bureau of Labor Statistics
Pre-requisite(s): None

Front Desk I
⦁ Components of professional image
⦁ Workspace overview and resources
⦁ Exceptional customer service
⦁ Managing telephone communication
⦁ Best practices of client support
⦁ Client privacy and personal information

Front Desk II
⦁ Components of professional image
⦁ Workspace overview and resources
⦁ Exceptional customer service
⦁ Managing telephone communication
⦁ Best practices of client support
⦁ Client privacy and personal information

Section 1Introduction
Section 2Speech Technique
Section 3Dos and Don'ts
Section 4Study Your Competitor
Section 5Making A Good Team
Section 6Conclusion
Final Quiz