Onsite Course
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Description: This course will teach participants how to identify ways to establish links between excellence in customer service and business practices and policies, develop the skills and practices that are essential elements of a customer service focused manager, recognize what employees are looking for to be truly engaged, recognize who their customers are and what they are looking for, develop strategies for creating engaged employees and satisfied customers.

Customer-Service-Training-Managing-Customer-Service
Section 1
Final Quiz