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Description: Violence of any sort has many roots. Typically, it starts with frustration. This frustration can stem from many things: feeling inadequate at one’s job, low pay, chronic understaffing, disagreement with co-workers, and even team miscommunication. If not addressed, that frustration can build to anger. Anger can cause any employee to lash out with inappropriate behavior, including physical violence to people or objects, threats, or inappropriate displays of emotion. These behaviors can make other staff feel threatened and can even cause them to become angry, too. Because anger and violence can have so many causes, this course will take a comprehensive look at anger and violence. This course will discuss how to manage anger on an individual level, how to prevent anger and violence on an organizational level, and how to respond to violence if it does occur. These systems will give your staff and your organization a strong foundation for a violence prevention policy and program.

Section 1
Final Quiz