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Category

Career Development Training

3 Feb 2016

Customer Service Training – Critical Elements of Customer Service

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Description: This course is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. Topics discussed in this course include; what is customer service, who are your customers, meeting expectations, first impressions, presenting yourself properly, setting goals and targets, standards, communication, telephone techniques, managing the talkative caller, dealing with difficult callers, dealing with challenges, increasing your assertiveness, dealing with difficult people, dealing with conflict, the problem-solving process, seven steps to customer problem solving, the recovery process, eliminating customer service problems, service PRIDE is a team effort, doing your part, and dealing with stress.

Customer-Service-Training-Critical-Elements-of-Customer-Service
3 Feb 2016

Customer Service Training – Critical Elements of Customer Service

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Description: This course is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. Topics discussed in this course include; what is customer service, who are your customers, meeting expectations, first impressions, presenting yourself properly, setting goals and targets, standards, communication, telephone techniques, managing the talkative caller, dealing with difficult callers, dealing with challenges, increasing your assertiveness, dealing with difficult people, dealing with conflict, the problem-solving process, seven steps to customer problem solving, the recovery process, eliminating customer service problems, service PRIDE is a team effort, doing your part, and dealing with stress.

Customer-Service-Training-Critical-Elements-of-Customer-Service
3 Feb 2016

Critical Thinking

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Description: In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths? The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This course will give participants some practical tools and hands-on experience with critical thinking and problem solving. This course will teach participants to define critical and non-critical thinking, identify their critical thinking style(s), including areas of strength and improvement, describe other thinking styles, including left/right brain thinking and whole-brain thinking, work through the critical thinking process to build or analyze arguments, develop and evaluate explanations, improve key critical thinking skills, including active listening and questions, use analytical thought systems and creative thinking techniques and prepare and present powerful arguments.

Critical-Thinking
3 Feb 2016

Conquering your Fear of Speaking in Public

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Description: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this course is just for you! It’s aimed at anybody who wants to improve their speaking skills in informal situations. We’ll give you the confidence and the skills to interact with others and to speak in informal situations and in front of small groups.

 

3 Feb 2016

Conflict Resolution – Dealing With Difficult People

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Description: In this course, participants will learn how their attitudes and actions impact others, new and effective techniques for dealing with difficult people, coping strategies for dealing with difficult people and difficult situations, how to identify times when they have the right to walk away from a difficult situation, and techniques for managing and dealing with anger. Techniques discussed are Reciprocal Relationships, Dealing with Change, The Agreement Frame, and The Ten Commandments of Change.

Conflict-Resolution-Dealing-with-Difficult-People
3 Feb 2016

Communication Strategies

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Description: The goal of this course is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life. This course will help participants learn how to identify common communication problems that may be holding them back, develop skills to ask questions, learn what their non-verbal messages are telling others, develop skills in listening actively and empathetically to others, enhance their ability to handle difficult situations, and deal with situations assertively.

Communication-Strategies
3 Feb 2016

Business Writing that Works

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Description: In business writing, the language is concrete, the point of view is clear, and the points are well expressed. For those who must write as part of their job, being able to write well is a real career boost. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. We can think about writing either as a process or as a product, the finished piece of writing. If we can think of it as a process, then by changing the way we go about writing, we can change the finished product. While participants will still be aiming to turn out a good product, their sense of satisfaction will arise partly from a greater appreciation of the process by which they get there. This course will concentrate on the nitty-gritty details that writers have to contend with, and give them some practical advice on making the job less difficult. They will also have opportunity to discuss their writing problems and share solutions with others in the workshop.

Business-Writing-that-Works
3 Feb 2016

Business Etiquette – Gaining that Extra Edge

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Description: You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly appointed to a management position, or if you interact with people you don’t know on a regular basis, this course can help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this course will allow you to take a quantum leap forward in skill, sophistication, and confidence.

Business-Etiquette-Gaining-That-Extra-Edge
3 Feb 2016

Advanced Writing Skills

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Description: This course consists of writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics about writing business cases, proposals, and reports.

Advanced-Writing-Skills